Quality Manager

When business demands immediate information and control you need the power and assurance of Quality Manager. To continuously improve your business performance your people need access to comprehensive, real time information and streamlined business process tools.

Quality Manager provides a modular approach to Quality Management Systems. From maintaining your quality system to real time control of Contract Review, Design, Process Planning, Change Control etc. Quality Manager provides an integrated system which will enable you to work smarter and reach your improvement targets.

Create, review, approve and release all documents, standards and specifications on-line. Improve the confidence and performance of the entire organisation with interactive and up to date electronic information and processes. Ensure that outstanding actions, responsibilities and quality records are transparent to the entire organisation.

Concurrent working requires that all functions can "pull" the required information on demand and can easily contribute the added value required by the process. Quality Manager organises Contracts, Forecasts, FMEA, APQP, Internal Audits, Calibration Records etc. through a single interface so that people work with real time information. The solution puts you in control, empowers individuals and enables you to surpass the Quality standards expected by you customers.

Document Control
Creation, approval and distribution of documents, is a vital part of any organisation. The secure control and issue of standards, specifications, internal and external information is achieved by Quality Manager. The processes become faster and are more effectively monitored whilst the interactive nature of the system encourages staff to be more responsive.

• Quality Manuals
• Document Issue Control
• Document Review & Approval
• Document Archives
• Standards Control
• External Document Management

Internal Review & Audit
Scheduled review and audit of the methods and procedures are mandatory for any formal QMS. Quality Manager provides an interactive tool for collaborative review as well as assistance with organising Audits and reporting the outcome. The process of sharing input from all effected enables improvements highlighted to be introduced at less cost and in a shorter time period.

• Internal Reviews
• Audit Schedules
• Defined Audit Procedures and Questions
• Auditor Capabilities & Commitments

Complaints, Concerns & Non Conformance

Dealing effectively with concerns and non conformance could mean the difference between winning and losing customers. Quality Manager enables you to manage concerns and any resulting non conformance more effectively by communicating information and monitoring the process of corrective actions more transparently. Corrective and Preventative Action Plans are implemented faster whilst decisions on concessions and quarantines are more visible throughout the organisation.

• Customer & Supplier Complaints
• Concerns & Quality Alerts
• Non Conformance Reports
• Corrective Actions
• Engineering Change Management
• Preventative Action Plans
• Concessions

Quality Planning
Quality Manager provides a single interface to all the information that is used to plan and execute the introduction of a new product or service. Contracts, specifications, timing plans, quality checklists, review meetings, project control documents, issues and change control can be managed. Sales, Design, Manufacturing & Quality functions work more seamless using the interactive knowledge store which enables immediate review and dialogue of controlling documents and data.

• Timing Plans
• Review Meetings
• APQP Checklists
• FMEA

Supplier Management
Quality Manager provides a repository and point of access for all key supplier information. Supplier processes are streamlined and all staff will be able to understand which suppliers have been approved and are preferred. Purchase requisitions can be electronically reviewed, approved and tracked. Supplier input to your organisation can be electronically stored and analysed.

• Supplier Approvals
• Supplier Performance
• Supplier Correspondence
• Concern Tracking

Training
Quality Manager enables you to more easily manage the skills requirement of the business by providing a shared database of the skills required to perform operations and the skills possessed by your people. The database also contains information about staff that are qualified to carry out assessments as well as pre-formatted assessment checklists. This tool can integrate with the HR modules to provide training plans, course information and bookings.

• Employee Training Records
• Skills & Competencies
• Training Review

Management Review
Having used Quality Manager to help identify quality concerns you can now use the solution to plan and minute management reviews and any subsequent actions. You can even have virtual or interactive meetings. Actions can be electronically disseminated and progress monitored online.

• Review Meeting Agendas & Minutes
• Smart Actions

Continuous Improvement
Evaluating ideas and managing improvement projects can be made easier by using an electronic CI system. You will be able to reduce administration effort as well as compile a knowledge base that can be interrogated each time a new idea is put forward and evaluated. The results of CI effort, lesson learnt and ideas rejected can be made available on-line so that the organisation is continuously learning from previous experiences. The CI database can be integrated with HR to keep a record of who has contributed to CI activity and should therefore be rewarded or encouraged.

• Ideas Management
• Project Management
• Staff Participation